I ordered my dress 3/31/11. It's been 10 weeks, and I still have not received it. I put up this comment last week, and it was removed. So I'm putting it up again. I've inquired 3 different times and wasn't until this week that I got a positive answer. After this experience, I'm not sure if I woud shop from here again because the replies from my inquiries were not satisfactory.
Dear customer,sorry for the inconvenience caused by us.The dress is finished.But there is some details we need to alter it.That's the reason why we delayed shipping.Do you have time to wait?If it is too late ,we will refund you.Best regards.
i came across this dress as i have been looking for ball dresses for my ball in march. because it is a wedding dress i would like to get it in a different colour but i am concerned what it will look like in a champagne.......is there a way i could see this dress in that colour??
Dear Chosen, Thanks for being interested in our products. We can tailor the dress according to your demandings of the colour. There's the the champagne colour picture in the colour board. The dress in the colour of champagne will be in that colour.
Hi, i would like to know what material is the dress in the picture thanks, and also if you can ship it to Colombia?
Thanks for your concern of our products.
At present, it is the Chinese New Year holiday, and our factories are being off duty now. We may not answer your questions exactly due to this reason. We sincerely suggest you’d better contact us after 10th Feb on which the holiday is over. Hope you could understand and sorry for the inconvenience.
Thanks and best regards.
Dress was expedited to me very swiftly – I am pleased with the purchase. Only thing I would change is to have the corset string made of another material instead of the chiffon so that it holds in place much better.
Dear customer, we are so glad to know that you are satisfied with
our item, this encourages a lot, we will always try our best to
improve, improve the item quality and reduce processing and
shipping time, hope we can have more happy business experience in
the future and welcome to order again.Best regards.
Customer Service Department
hi, im from australia and would like to know if both straps can go straight over instead of one crossing over near the neck. where would i request it when i buy it?
Dear Dvsclaireis, Thanks for being interested in our products. We can make the dress according to your demandings. When you make the order, you can note your demandings in your order list. Then we will arrange it well for you. After adding this dress in your shopping cart, you can find one blank under the words "free shipping", you can input your demandings in that blank, then it will appear in your order list.
Is it possible to send by post a swatch for this dress.... I want it purple
Thanks for being interested in our products. We can post a swatch with this dress to you. When you make the order, When you make the order, you need to let us know the dimension of the material you want. Then we will arrange it well for you.
ordering was easy , my account was updated so i knew exactly what stage /process my order was in, very quick service and delivery
Dear Customer,very glad to hear that you are so familiar with our customer account center system. Yeah, ording is indeed a easy and fun process. Just place the order and then you can watch your order status update constantly until you receive your tracking number and get the package. Enjoying your purchasing here! Summer
im exited, the shipping speed was very quickly - 10 days and dress was mine [to Latvia]! Quality and looking are very good! im satisfied with dress and price, thank you a lot =)
Dear Customer, thanks very much for your favorable comments and we are glad to hear that you are so satisfied with this product. As always, we'll do our best to offer our customers the best customer service and high quality products. Your complete satisfaction is our Number One priority!
-Provide details to benefit other customers.Pictures are a plus!
-We appreciate fair and reasonable reviews.
-Please refrain from posting advertisements,customer service requests,or any other inappropriate content.
Thanks for your understanding. Thanks and best regards.
Great value for money as well as extremely fast delivery, I like it very much! I have since ordered another formal dress and a bridal veil from the same site. Will probably never get formal ware from anywhere else now I know about Tidebuy. THANKS!
Dear customer, Thanks for being satisfied with our service. This will urge us to continue offering our best service to you. Thanks and best regards.
Hello, can you please send me some photos with this dress... the dress you are making on my e-mail: firstname.lastname@example.org . And please tell me if it is possible to return the item in case i'm not satisfied about it. thanks a lot!
Dear Cristiana, Thanks for being interested in our products. We have put two photos from the front and the back of the dress, it can let you have a view on this dress. In the right corner of the product page, you can find the button "help". Hit it, then you will enter into the our help center. You can find our return policy at there.
I can not track the package on which you gave the track!? Sub-order 39308 was sent, and the tracking number is EE472419929CN
Dear customer, Thanks for your concern of your dress. It will take some time for EMS web to update the informations. You may try it later. Please don't worry. And hope you can get your dress asap. Thanks and best regards.