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Customer Service
Dear customer: we will provide you with professional service during your shopping.
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  • Package Size :

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  • Production Process

    • Professional Design

      Our designers devote themselves to meet the need of global customers and lead international faddish trend.

    • Quality Material

      We carefully select high-quality fabric, threads and embellishments to create each dress.

    • Exquisite Workmanship

      Professional dressmakers spend countless hours sewing by hand each piece of the embellishments to create a perfect, elegant design just for you.

    • Independent Shooting

      We have exclusive photography team and beautiful models ,make sure the dresses you get are just the same as the picture.

    The price is just for the dress and the wrap/jacket (if included in the picture). Any other accessories, such as gloves, veil, handbag, jewelry,etc. are not included, and if you need one, please feel free to contact us..


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  • By n***6


    Hi Can i ask what is the color of this dress here because i like this color but i cant exactly detect the Colo thank you

    Dear CustomerThanks for your message and your concern.The meterial is chiffon. You can reference the chiffon color to choose a color. If you like the color on the picture, you can choose the color on the picture. We are appreciated for your review and we will do better and better in the future.Thank you very much and a nice day to you!If you have any other questions, please let us know and we will reply you as soon as possible. Thanks and best regardsCustomer Service Department

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  • By d***5


    the customer service person was very friendly and my order came extremely prompt, im very satisfied and will continue to order my dress from tidebuy...the price is great!!

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  • By L***y


    Hi, I want to order the dress but I need to know if it would be ready and if I can receive it before the 10th of May cause it's for a prom and if there is a possibility of delay I can't make the order. Also if the dress will be exactly as the one of the picture and what materials it is made of will the lace be the same as the picture?Thanks

    Dear customer, Thanks for being interested in this dress. We will make the dress be the same as the picture as best as we can. If you are make sure of your size, the color and material, it will not be a problem for us to tailor this dress for you. And if you need the dress before 10th May, we believe you can receive it on time. Thanks and best regards.

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  • By L***y


    Hi is this dress lined with nude material?

    Dear customer, Thanks for your concern of this dress. The material is chiffon. Thanks and best regards.

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  • By L***y


    Thank you. Can u tell me what material is the dress on the picture made of. I don't know how to order the material if I don't know what is it on the picture it looks like some king of wrinkled chiffon?

    Dear customer, Thanks for your concern of this dress. You can select the color and material in our color chart as your wish on our website. But we cannot tell you the details about this dress very exactly. Sorry for this. Thanks and best regards.

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  • By t***r


    sory ay nit ORDER NOMBER

    Dear customer, We have urged your order 28886 and 28160. Please don't worry we will make them on time for you. Thanks and best regards.

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  • By a***1


    It is a beautiful dress and I am so happy with it. The lace fabric is fabulous and the workmanship is top notch.

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  • By L***y


    1146jpg please finish drese delivery befor 20 may,please!!!!!!!!!!!!!!!!!!!thanku

    Dear customer,thank you for your notice of your orders.We have shipped your dresses out.Have you got them?Best regards.

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  • By L***y


    Please i would like to find out if the upper side of this dress is see through or lined with a nude material?.thank you

    Dear customer,Thanks for your concern of our products.At present, it is the Chinese New Year holiday, and our factories are being off duty now. We may not answer your questions exactly due to this reason. We sincerely suggest you’d better contact us after 10th Feb on which the holiday is over. Hope you could understand and sorry for the inconvenience.

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Customer Consultation
  • Q:Hi, the lace will be the same like on a picture? I min the same flowers and leaves ? Or you different lace? ThsBy a***z 24/03/2013


    A:Dear Madam/Sir, Thanks a lot for your concern of our website. We have no stock dress ,all of our dresses will be custom made once we got the payment.Usually processing time of the dress is 12-17days, and the standard shipping will take 3-8 days and expedited shipping takes 2-4 days based on extra cost. Thanks and best regards Fandy Customer Service Department

  • Q:Hi, was just wondering whether the length of this dress can be altered at all and whether if I ordered the dress in a different colour whether the lace would remain white? ThanksBy n***d 13/11/2012

    A:Dear Customer, thanks for being interested in our products. We can tailor the dress according to your requirements. When you make the order, please give us your requirements in the remark box after you checked the shopping cart, and then we will arrange it well for you.You can choose the color you like in the color chart when you make the order and leave us a message that you want the lace to be white. Please feel free to ask if you have any questions.Thanks and best regards,Eva

  • Q:Hi wondering why it does not let me order this dress, I am in canada, ? would love to have this dressBy m***t 20/01/2013

    A:Dear Customer, please refresh your webpage to order this dress. Surely we welcome our customers from Canada and actually Canada is a large countries where a lot of our loyal clients come from. Any more questions, please don't hesitate to ask. Best regards,

  • Q:Would you be able to make a 3/4" sleeve on this dress? How much extra for the cost?By n***t 31/12/2012

    A:Dear customer, thanks a lot for your concern and interest of our website, glad to tell you, we can do the alterations for you, but we have to bother you to send us picts of the style and effect you want to and pls kindly leave us a message in the box when you place the order,once we confirm the style, we will have a price for you. best regards.

  • Q:If i order this today , would i get it by the 24th of May asi have an event . I can not make the order unless this is possible. Also am i entitled to a full refund if the item is on sale?By m***1 14/11/2012

    A:Dear Madam/Sir, Thanks a lot for your concern of our website. Usually processing time of the dress is 8-12 days, and the standard shipping will take 3-8 days and expedited shipping takes 2-4 days based on extra cost. Thanks and best regards Fandy Customer Service Department

  • Q:Hi, was wondering if I was to order a different colour in chiffon would the lace top and belt also come in a different colour or remain white? Also is the length of the dress able to be lengthened?By n***d 22/09/2012

    A:dear customer, thank you for your enquiry. I'd like to tell you that if you order a different color in chiffon, then the lace will also change color . And the dress can be lengthened as you like , which will need extra money.if you have any other questions,just feel free to let me know.Thanks and best regards,

  • Q:if i order black on this dress does the lace also come blackBy j***4 29/06/2012

    A:Dear valued customer .Thank you for your inquiry and a good day to you.If you order black on this dress ,the lace can be made in the colour as you request ,when you place an order ,please leave your request as clear as possible on the message board in the shopping cart.All our dresses are custom made .so once you made your payment ,we will start processing your order.Best regards.Customer Service Department.

  • Q:hi i was just wanting to know what colour the 1st pic of this dress is, thanksBy m***0 28/10/2012

    A:Dear Madam/Sir, Thank you for your concerns of the website . The color is ivory as shown in picture.If you have any other questions,please let me know and i will reply you as soon as possible. Thanks and best regards Fandy Customer Service Department

  • Q:is the dress lined or is it see through if i order red or black will it all be the same colorBy j***s 03/07/2012

    A:Dear Sir/Madam.Thank you for your inquiry and a good day to you. It is lined ,if you order red or black ,we will make the dress in the colour you want ,it is a very popular dress,if you like it ,you can order .If you still have other requirement ,please leave it on the message board in the shopping cart clearly .Best regards Customer service department.

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